video1.0<iframe src="https://www.loom.com/embed/09511b81697942dd85d3b2abe72f3f90" frameborder="0" width="1658" height="1243" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12431658Loomhttps://www.loom.com12431658https://cdn.loom.com/sessions/thumbnails/09511b81697942dd85d3b2abe72f3f90-453c2d52b6e600f3.gif299.541333This Loom demonstrates how the Shopify app Confirm verifies cash on delivery orders via WhatsApp, SMS, and email to reduce RTO losses before shipment. After installing Confirm in Shopify admin and approving the required permissions, merchants can choose a primary delivery channel using a waterfall approach, set retry behavior, and optionally enable auto-cancel on Pro and Elite. The setup includes one-tap WhatsApp confirmation using an approved utility template with confirm and cancel buttons, built-in SMS for eligible India numbers or optional providers like MSG91 or Twilio, and email verification via a OTP verify link. The customer flow is shown from placing a COD order to receiving the WhatsApp confirmation message and tapping confirm.