video1.0<iframe src="https://www.loom.com/embed/0a2d90785f03404385d0aba2e76165ce" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0a2d90785f03404385d0aba2e76165ce-3e5372deaffc0246.gif79.591In today's video, I walked you through the process of unlocking a locked provider account. If a provider has attempted to log in unsuccessfully multiple times, their account will be locked for 15 minutes unless we intervene. To unlock an account, we navigate to Administrator, then User Management, and select ProOffice to find the Unlock Accounts option. After selecting the locked user, simply click the green Unlock button to restore access. I encourage you to follow these steps whenever you encounter a locked provider.