video1.0<iframe src="https://www.loom.com/embed/0a71680bed7a40b6b0b24093a8dfd8cd" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/0a71680bed7a40b6b0b24093a8dfd8cd-5f3734ef1f4caa23.gif273.342In this video, I show you how to request a credit through our web shop. After you log in, tap the request credit button, then choose an invoice from the last 48 hours. Select the quantity, optionally enter a new price for usable items, add a reason and comments, and only return the credit items if our customer service team asks. Upload clear pictures of each affected stem. If you submit before 11am it will be looked at the same day, after 11am the next day, and you may get a phone call for extra info.