video1.0<iframe src="https://www.loom.com/embed/0a9f6116a68f47d488b959f7c2f9c23a" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0a9f6116a68f47d488b959f7c2f9c23a-b9d96f1f1375e0f5.gif563.8In this video I show how to manage a request after it has been submitted in the system. I explain how to open the request details, see which fields are mandatory, and enable a workflow setting that lets admins edit the submission, including uploading images or files, then submit updates. I walk through the activity log, request properties like requester, admin assignment, status, priority, follow update notifications, and the optional insurance claim flag. I also cover linking related items like quotes, work orders, tasks, topics, and sending communications, plus how residents only see public status and public comments. No action is requested from you.