video1.0<iframe src="https://www.loom.com/embed/0aa38ad7807245799f7822198e44602c" frameborder="0" width="1440" height="1080" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10801440Loomhttps://www.loom.com10801440https://cdn.loom.com/sessions/thumbnails/0aa38ad7807245799f7822198e44602c-1712165874372.gif376.389In this video, I explain what service resolution requests are and how they work in our practice. When a patient fills out a feedback request and checks the box to be contacted, we receive a service resolution request. These requests are visible in our dashboard and we also receive notifications via email or text message. I show how the survey card for service resolution requests looks different from anonymous ones and how we can indicate the final resolution. I also discuss the settings in our practice dashboard and user settings that allow us to customize how we receive and handle these requests.