video1.0<iframe src="https://www.loom.com/embed/0ba789a1842047fb9999acae351ab596" frameborder="0" width="1728" height="1296" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12961728Loomhttps://www.loom.com12961728https://cdn.loom.com/sessions/thumbnails/0ba789a1842047fb9999acae351ab596-c8eccc8189c89cac.gif393.288In this video, I discuss impact drivers, which are concrete customer value events or operational milestones that translate our customer success work into measurable business results. I explain how we manage these drivers and earn impact points, with examples like hosting adoption workshops and integrating from the marketplace. I emphasize the importance of cycles, typically set as a quarter, for tracking our progress and the distinction between points and accounts impacted. Additionally, I introduce automated transitions to streamline our processes. Please ensure you are actively engaging with these impact drivers to maximize our effectiveness.