video1.0<iframe src="https://www.loom.com/embed/0bccd319c2b2491fbccd835360029fb4" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0bccd319c2b2491fbccd835360029fb4-2ad2dfe08f4cf7f7.gif91.48This Loom explains how the cancellation request email is triggered after a parent submits a cancellation. The presenter reviews the email content shown when clicking Edit, noting it confirms receipt of the cancellation request and says the team will follow up once processed. To trigger it, the parent goes to their dashboard, selects Request Cancellation for their beginner class, rates the experience out of 5 stars, chooses a reason or Other, and can add comments and feedback. After submitting the request, the cancellation is marked as submitted, which is what triggers the email.