<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/0c244f4bad3f48acb45018863f83420b&quot; frameborder=&quot;0&quot; width=&quot;1152&quot; height=&quot;864&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>864</height><width>1152</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>864</thumbnail_height><thumbnail_width>1152</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/0c244f4bad3f48acb45018863f83420b-00001.gif</thumbnail_url><duration>197.03333333333333</duration><title>Answering Questions in Assist Mode</title><description>In this video, I explain how to answer questions in assist mode. I demonstrate how to hover over a question, use the three dots to ask Doc-E to craft an answer, and approve and post the answer directly. I also show how to bring in multiple subject matter experts to review a question. Additionally, I discuss the importance of feedback and how users can correct and improve answers. Finally, I introduce the mini tutorial feature, which provides education integrated in support. Watch the video to learn more about answering questions in assist mode and improving our algorithm.</description></oembed>