video1.0<iframe src="https://www.loom.com/embed/0c9d2def6d9c4249aad0579490f73e5e" frameborder="0" width="3840" height="2880" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>28803840Loomhttps://www.loom.com28803840https://cdn.loom.com/sessions/thumbnails/0c9d2def6d9c4249aad0579490f73e5e-f50d6a0125d5ee5f.gif58.733333In this video, I explain what to do when we receive return mail from pet owners who haven't updated their mailing information in the DocuPet system. I walk you through the process of locating the pet owner's profile, marking their account to prevent further mailings, and saving the updated details. It's crucial that we ensure their address is updated by either an administrator or the pet owner to avoid sending renewal mail. If you have any questions or need further assistance, please reach out to our administrator support team. Your attention to this process is appreciated!