video1.0<iframe src="https://www.loom.com/embed/0d70120b21a841cba36ea7c7ac250e5c" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0d70120b21a841cba36ea7c7ac250e5c-70a2d739449ed50e.gif513.62In this video, I’m excited to share one of our users' favorite features that helps managers like us enhance agent retention. I walk through the Agent Accomplishments page, where we can congratulate agents on significant milestones and offer support to those who may need it. I also highlight the Coaching Opportunities section, which identifies agents who may be lagging behind their peers. I encourage you to check this page a few times a week to stay engaged with your team. Let’s ensure we recognize achievements and provide the necessary coaching to help our agents succeed.