video1.0<iframe src="https://www.loom.com/embed/0de259187807444c86cef5d42397adc4" frameborder="0" width="1822" height="1366" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13661822Loomhttps://www.loom.com13661822https://cdn.loom.com/sessions/thumbnails/0de259187807444c86cef5d42397adc4-12fc52d8fd944129.gif257.184In this video, I walk you through the process of building a phone agent within Neo. I cover how to add an agent, select the country, and customize greeting and troubleshooting instructions. I also explain the voice configuration options, including gender and accent, and highlight the importance of setting up ticket creation in our PSA. Additionally, I discuss enabling call transfer capabilities and the need for specific instructions if a user requests to speak with a human technician. Please ensure to follow the steps outlined and customize the settings as needed for your use case.