video1.0<iframe src="https://www.loom.com/embed/0e2d1f764c4341e68ecf078ae025cadf" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0e2d1f764c4341e68ecf078ae025cadf-00001.gif214.107In this video, I discuss the importance of tracking Net Promoter Score (NPS) for onboarding outcomes and how it correlates with customer satisfaction. My goal is to achieve a positive NPS score within the first 90 days of onboarding. I explain how to set up NPS settings and tie NPS to a playbook. I also demonstrate how to create an account goal and send an NPS survey. Watch the video to learn more about tracking onboarding NPS and its impact on customer success.