video1.0<iframe src="https://www.loom.com/embed/0e6fcaed41e9463a8834a4cde8e78027" frameborder="0" width="1896" height="1422" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14221896Loomhttps://www.loom.com14221896https://cdn.loom.com/sessions/thumbnails/0e6fcaed41e9463a8834a4cde8e78027-60df4c5ebea3a43e.gif242.2061In this video, I walk you through the Customer Portal Analytics Dashboard and highlight key statistics regarding member engagement and ticket creation. We track the number of unique members using the portal over the last 30 days and daily logins, aiming for a high ratio to ensure stickiness. I also cover the types of tickets created, with cancellations being the most common, and the effectiveness of our downsell offers, which currently retain about 10% of members. It's important to optimize these offers and monitor the features available through the portal. I encourage you to utilize the date filters to analyze specific periods, such as June, for a clearer understanding of our performance metrics.