<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/0e8aa07ac1dc4490954ceea802ede3f6&quot; frameborder=&quot;0&quot; width=&quot;1925&quot; height=&quot;1444&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1444</height><width>1925</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1444</thumbnail_height><thumbnail_width>1925</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/0e8aa07ac1dc4490954ceea802ede3f6-272fd1dfc268687f.gif</thumbnail_url><duration>78.099</duration><title>Customer Support sample </title><description>Hi Mary, this is Nella. Sorry for the delay and thanks for your patience. I checked the situation and I can see what caused the delay. I will make sure it is prioritized immediately so you do not have to wait any longer, and I will keep you updated so you are not left hanging. Is that okay? I do not need anything else from you right now, just that I get back to you as soon as possible. </description></oembed>