video1.0<iframe src="https://www.loom.com/embed/0f41df3fb9304294ad2cf5587c68a41c" frameborder="0" width="1790" height="1342" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13421790Loomhttps://www.loom.com13421790https://cdn.loom.com/sessions/thumbnails/0f41df3fb9304294ad2cf5587c68a41c-c227a989edb46641.gif420.734In this video, I introduced Assignment Level Insights, a significant enhancement to the My org and My team Insights dashboards that will improve the precision of our reporting at High Marley. This foundational change ensures that every action, message, and response is accurately attributed to the operator who performed it, even after they leave a case. As a result, we will have clearer data for coaching and performance comparisons without inflating totals. I encourage you to embrace these changes as they will help us all be seen, heard, and understood in our roles. Thank you for your attention, and I look forward to seeing how these insights benefit our work together.