video1.0<iframe src="https://www.loom.com/embed/0fbf829ab2aa4f33b25850cdc8214d34" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/0fbf829ab2aa4f33b25850cdc8214d34-e33c217afab81ae0.gif156.584In this video, I guide you through setting up service categories in your agency's Zoom for the Personal Policy Changes Pipeline. By adding specific categories for policy changes, you can track service work efficiently and provide detailed follow-ups to customers. Action requested: Add requested categories following the format "requested to [action]."