video1.0<iframe src="https://www.loom.com/embed/10c477a2b9c54d4fa11ff9843e97b510" frameborder="0" width="2560" height="1920" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>19202560Loomhttps://www.loom.com19202560https://cdn.loom.com/sessions/thumbnails/10c477a2b9c54d4fa11ff9843e97b510-09e57a8d4196b943.gif318.033This Loom demonstrates how Benefitly’s mobile app serves as an AI guide for plan members when they have benefits questions. The speaker notes that while members receive their benefits package during open enrollment, they often cannot quickly find answers about costs, coverage, or in-network providers. Benefitly answers in plain English pulled directly from the real plan without contacting HR or searching a PDF. As an example, they ask whether a sprained ankle should be handled by the ER or urgent care, and the app responds conversationally with guidance as it loads.