video1.0<iframe src="https://www.loom.com/embed/125be2d4cd004b5f8bb80db853bae1fe" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/125be2d4cd004b5f8bb80db853bae1fe-0d090843d121f61c.gif42.748This Loom explains how to handle resident account access when resetting passwords and sending welcome invitations. For a resident with app status set to live, the user can reset the password but cannot re-send the invitation because the account is already set up. If a resident has activation expired or is pending activation, the system will send the welcome invitation instead, since they must set up their account first. The video differentiates the correct action based on whether the status is live or pending activation.