video1.0<iframe src="https://www.loom.com/embed/15cbb6bc5f174f95b3c940bccecdbf85" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/15cbb6bc5f174f95b3c940bccecdbf85-124807355ca97109.gif88.9This Loom explains how to update a customer’s ticket purchase by changing the booking date or the ticket type. From event admin, viewers should go to the customer data section, find the active purchase using the search bar by surname, email, or DMN reference number, then select Edit Transaction. In the pop-up, update the guest booking using the calendar tool for the date (example selected the 18th) or change the ticket type (example changed to VIP). If prices do not match, a warning appears, but the update is still allowed, and viewers should tick the box to put the ticket type back on sale again for the original dates before saving changes and sending the updated ticket info using the re-send ticket button.