video1.0<iframe src="https://www.loom.com/embed/1629c74f36fc4437b076aafe3f814bb6" frameborder="0" width="1526" height="1144" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11441526Loomhttps://www.loom.com11441526https://cdn.loom.com/sessions/thumbnails/1629c74f36fc4437b076aafe3f814bb6-71d338b5d8ceb11b.gif417.496This Loom highlights improvements to the Client Support Hub chat feature for after-hours support. It explains how the chat now collects more detailed information, including contact details, name, email, subject, query, description, product (e.g., MIP, GiveSmart, Freestone), and issue type such as questions or outages. When no agents are available, the message clearly states this and that case number 00712451 has been created, and it directs users to click end chat in the top left. It also notes that the case appears under the Cases tab and can be closed later if the user finds an answer before business hours resume.