video1.0<iframe src="https://www.loom.com/embed/166a944ecc9c45a1bd1597833a4ca629" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/166a944ecc9c45a1bd1597833a4ca629-185a18520e6a806b.gif311.6757In this video, I walk you through the process of creating a contact in our CRM for leads that did not book a call. We start with a trigger based on the final status of "strategy call booked" and set a lead time of 600 seconds to capture any drop-offs. I emphasize the importance of not creating duplicates by checking the phone number as a unique identifier. Additionally, I explain how to split paths based on whether a lead exists, allowing for proper tagging in our closed CRM. Please follow these steps to streamline our workflow and avoid unnecessary actions.