video1.0<iframe src="https://www.loom.com/embed/1693f0103be344148283fe53ecdff441" frameborder="0" width="1904" height="1428" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14281904Loomhttps://www.loom.com14281904https://cdn.loom.com/sessions/thumbnails/1693f0103be344148283fe53ecdff441-d332f53ac7cdb705.gif147.128In this video, I’ll walk you through the features of the 4Word Unknown Calling Smails and how to effectively use them. I explain how to send messages to customers directly from the Messages section and what to do when a customer’s email doesn’t include a booking reference number. I also guide you on setting up the email forwarding feature in the Settings. Please make sure to follow the steps I outlined to ensure everything is set up correctly.