video1.0<iframe src="https://www.loom.com/embed/1980eb1a1adc419fbbf865b5f6c37671" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/1980eb1a1adc419fbbf865b5f6c37671-867953bfa8226d5e.gif103.445This Loom explains how to add someone to the Do Not Rent list in admin.rentflowsolutions.org. The presenter instructs viewers to go to Settings, scroll to the Do Not Rent List section, and note that matching is by name only, so the name must be entered exactly as it appears in bookings. They give an example using the name Rudy Trevino with a reason stating the renter returned late, damaged the trailer, and gave a hard time paying. They also clarify that the alert webhook should not be changed and that flagged users must call in so the team can verify the blocked entry.