video1.0<iframe src="https://www.loom.com/embed/19f1c9b0e014465d8191f9b313333b36" frameborder="0" width="1478" height="1108" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11081478Loomhttps://www.loom.com11081478https://cdn.loom.com/sessions/thumbnails/19f1c9b0e014465d8191f9b313333b36-9d528de5bbe23365.gif630.0229Hello everyone, Felipe here from the Pro team. I'm excited to share our new AI agent knowledge management experience, which centralizes all knowledge types into one easy-to-manage interface, allowing you to filter and create content more efficiently. We've also introduced knowledge statistics to help you focus on the most impactful pieces of guidance based on ticket usage and CSAT scores. Additionally, you can now test drafts of knowledge before making them live, ensuring everything works as expected. I encourage you to explore these new features and see how they can enhance your knowledge management process.