video1.0<iframe src="https://www.loom.com/embed/1a0353e36da44eb484a88255ede03f11" frameborder="0" width="1670" height="1252" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12521670Loomhttps://www.loom.com12521670https://cdn.loom.com/sessions/thumbnails/1a0353e36da44eb484a88255ede03f11-1701875134535.gif356.753In this video, I will show you a recording session with a real user who encountered frustrations while trying to make a deposit on our Bet Victor Asia project. I will highlight the issues he faced, such as loading delays and unresponsive screens, and share the number of sessions where users experienced similar pain points. Finally, I will discuss how we addressed these issues by redesigning the user's journeys.