<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/1a6ea6222fd149b0887dc24fec5dbd86&quot; frameborder=&quot;0&quot; width=&quot;1280&quot; height=&quot;960&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>960</height><width>1280</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>960</thumbnail_height><thumbnail_width>1280</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/1a6ea6222fd149b0887dc24fec5dbd86-18935792ad624890-full.jpg</thumbnail_url><duration>90.095</duration><title>Rui Ferreira - Intro - CSM Leadership</title><description>In this video, I share my experience as a customer success leader and the strategies that helped my team achieve impressive results, including a 40% growth in ARR and a 97.3% GRR over three years. I emphasize the importance of strong relationships, value-focused conversations, and the right tools to drive success. If you&apos;re looking to build a success team that can scale effectively, I encourage you to consider these insights and strategies.</description></oembed>