video1.0<iframe src="https://www.loom.com/embed/1d68d48798184e51a0edb23114098e6f" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/1d68d48798184e51a0edb23114098e6f-58f1de6d12f56fbf.gif3435.568In this in-depth conversation, BookingCentral’s Rob Gilmore shares insights from years spent helping boat clubs and rental operators launch, grow, and scale successful operations across the boating industry. From franchise development and marina partnerships to sales strategy, staffing, customer experience, and operational efficiency, Rob breaks down the real-world challenges operators face behind the scenes — and what separates high-performing businesses from the rest. The discussion also explores: Building and scaling successful boat clubs Membership growth and recurring revenue models Common operational and technology mistakes The importance of systems, training, and customer retention Industry trends shaping the future of boating and rentals Why purpose-built rental software matters Rob also shares why he joined BookingCentral after years in the industry and how operators can simplify workflows, improve visibility, and create better customer experiences through smarter systems and automation. A great watch for boat rental operators, marina teams, golf cart rental businesses, and anyone interested in the future of rental and membership-based operations.