video1.0<iframe src="https://www.loom.com/embed/1da3720575c54c1993c09392e525cbff" frameborder="0" width="1824" height="1368" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13681824Loomhttps://www.loom.com13681824https://cdn.loom.com/sessions/thumbnails/1da3720575c54c1993c09392e525cbff-e1313ea8610aac16.gif188.783333Introducing our new Helpdesk Performance analytics experience, which will roll out to all customers between October 5 and 13. We reduced the previous 14 reports across four sections to three consolidated reports under a new Helpdesk Performance section, adding tabs for Overview, Channel (email, chat, social, voice, SMS) and Help Center. Every report now shares a uniform layout—KPI header, central chart, and performance‑breakdown table—and is fully customizable: you can pin key metrics, select charts, and switch table views. New visual tools include funnel charts and year‑over‑year comparisons, plus a built‑in metric glossary with instant feedback.