<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/1f20799415664b9ab213408ac0e608f6&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/1f20799415664b9ab213408ac0e608f6-b078da45db57492b.gif</thumbnail_url><duration>378.965</duration><title>How to Track Smart Plan Emails, Opens, Unsubscribes</title><description>This Loom explains how to verify delivery, opens, clicks, and unsubscribes for smart plan communications in command. It instructs viewers to go to the command dashboard, open Reports, then Communication Reports, and select Emails to see sent, undelivered, open rate, clicks, replies, and unsubscribe results by month. The speaker demonstrates changing months, citing an example of 260 emails sent in July with a 54 percent open rate, 141 opens, seven clicks leading to RSVP, three replies, and zero unsubscribes. It also notes that Text and Calls reports show SMS and MMS data when using Twilio through command smart plans.</description></oembed>