video1.0<iframe src="https://www.loom.com/embed/1f9db3e9bdb247cf90d92cea5c6305ce" frameborder="0" width="1108" height="831" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8311108Loomhttps://www.loom.com8311108https://cdn.loom.com/sessions/thumbnails/1f9db3e9bdb247cf90d92cea5c6305ce-0da9f21a8e8978bf.gif426.733This Loom explains how to change a coupon redemption method in the Customer Journey between pin mode and self redeem. In pin mode, customers present a QR code that staff scan, then enter the pin tied to their account to redeem the reward. The presenter shows how editing the “milestones” coupon changes the redemption style from pin mode to self redeem, and demonstrates that the customer then gets a direct Redeem Now option instead of a QR code prompt. They also note that the “Habit Builder” coupons are tied to staff pin for the first three visits and can be updated by switching the redemption method to self redeem.