video1.0<iframe src="https://www.loom.com/embed/206627a482ee47e78d2900057d2507e2" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/206627a482ee47e78d2900057d2507e2-00001.gif74700:00 Introduction 01:27 Knowledge Base by Department Overview 02:20 Core Values Overview 02:50 Team Member Handbook Overview 04:05 Info Icons Are Your Friends! 04:20 Trainings Overview 04:29 How to Add Trainings and SOPs 05:35 Importance of Emptying the "Inactive - Archive" View in the Training and SOP Tables 07:05 The Difference Between Trainings vs. SOPs 08:00 Standard Operating Procedures Overview 09:10 Books Overview 09:22 Other Resources Overview 09:30 Customer Interaction Guide Overview 10:00 Interfaces