video1.0<iframe src="https://www.loom.com/embed/20ef7b13e97341978108cd7d576b5624" frameborder="0" width="1110" height="832" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8321110Loomhttps://www.loom.com8321110https://cdn.loom.com/sessions/thumbnails/20ef7b13e97341978108cd7d576b5624-28a4e81d97028e67.gif171.939This Loom explains how to troubleshoot two common connection errors when integrating Rovo with HiBob. If you see a general error listing many fields, it means the created service user is not tied to a permission group, so you must assign the service user to the correct group and retry by clicking Continue in Rovo. If HiBob reports it cannot see the home section, it is usually due to missing permissions for Home or for date of birth and gender fields, which may have moved to another section or custom categories, so you need to grant the relevant view and view history permissions or optionally toggle off gender and date of birth during integration. The Loom concludes that toggling off these fields can allow the integration to connect successfully if you do not want to share the data.