video1.0<iframe src="https://www.loom.com/embed/211f205217314d859da617c967410fbb" frameborder="0" width="2042" height="1531" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15312042Loomhttps://www.loom.com15312042https://cdn.loom.com/sessions/thumbnails/211f205217314d859da617c967410fbb-66afb10c135e3ff6.gif600.232In this video, I provide an overview of the key features and capabilities of our new customer service management app within the service collection. We explore various customer support experiences, including external websites, knowledge articles, forms, email intakes, and our upcoming AI agent. I emphasize how we've detached customer experiences from specific projects, allowing for more flexibility in routing tickets across different projects. Additionally, I walk through the configuration options for branding, knowledge articles, and customer access controls. If you have any questions or comments, please add them to the blog post.