video1.0<iframe src="https://www.loom.com/embed/219085d15f104b88adf2a9a5a65f4580" frameborder="0" width="1362" height="1021" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>10211362Loomhttps://www.loom.com10211362https://cdn.loom.com/sessions/thumbnails/219085d15f104b88adf2a9a5a65f4580-ad78af46da8ab38f.gif305.621This Loom explains the monthly tasks to review in the Sunbound operator portal during each phase of the payment cycle. It notes that tasks appear in the inbox or private pay overview and can be opened in a side panel to complete actions directly. In the preseason preview phase about 12 days before the auto-pay date, you can expect billing exceptions, including unusual charges, recent payments to confirm balances, accounts with no charges, and move-ins and move-outs to confirm details and deactivation or balance handling. In the collect phase starting on the first of the month and lasting about 10 days, most tasks are failed payments, where you can choose actions such as sending a reminder email or updating payment methods. In the review phase about nine days after the collect period ends, additional tasks may include account setup, outreach for unresponsive residents, and disputes that require updating or canceling balances or resolving in person.