video1.0<iframe src="https://www.loom.com/embed/220718c62b5f4f61b95e645c4494329a" frameborder="0" width="1506" height="1129" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>11291506Loomhttps://www.loom.com11291506https://cdn.loom.com/sessions/thumbnails/220718c62b5f4f61b95e645c4494329a-291363a739539cd0.gif106.987This Loom shows how an autopilot support agent can handle Wayfair delivery delays by checking orders, policies, and payments in one step. In the first ticket example, a sofa delivery was delayed twice and the agent approves a reschedule with credit because it is more than five days late, adding an extra 10 percent credit for a Wayfair member. The Loom then explains when to say no, using a second ticket where a refund is requested 51 days after delivery, which is beyond the 30 day window, so the request is not approved and is escalated to a supervisor.