<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/245ff91f530d4fb8b3bd6c916645715e&quot; frameborder=&quot;0&quot; width=&quot;1440&quot; height=&quot;1080&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1080</height><width>1440</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1080</thumbnail_height><thumbnail_width>1440</thumbnail_width><thumbnail_url>https://cdn.loom.com/os/loom-media-content/loom/1f957dec-5da8-4681-ae80-6bdf47bcb409/799c70b7-05f9-4144-9434-417a8f057b7a/sessions-thumbnails-245ff91f530d4fb8b3bd6c916645715e-25d2b82c37eee351.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9iYzF2ZTJtdTNtdDhscGRzIiwiYWxnIjoiUlMyNTYifQ.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.xWY7LPboCOU-SO2rUEfLzdNVtt4HosHVcZYn9-_wGE2mGx-y5W0EfsGuBB-KS1wNOXvGzYUL2LWbfbKxbqRHJiWZO_L-aDnnlGauBGzbp0gMOGXZzzq8JtelzVubUWOY98raJ-VS5caM4WGUKaOBV0rsDseBC45RBSMPvu5Ahe5gMo5m_bawATEShLI_6uT_e2oWLqLQqf0qvDGRPzmg4WWO_PKQBnJqT1lsYwT6-ZHQ97WeZ70lXCV9nUsGPRjyYE7Isre-jmArsQ2_RUjLJncS7BYd75Jq90Ehne-l1bSnz37bOSHU6CK5CkkKEWalkgXHpHiU0CZrRCcy4EBCmg&amp;Expires=1792052688&amp;Signature=GHnyV8VvAVuStCJ9xay33MixpCMc0GeeZYlFTQgss86S5mkOW%7EEoLFnz8yOoWou61yp7gOjVwC6QsW6EMb0pEEcRQ9cNGkl1TszmQTyfyN3xWRdjAv1INnhGIOhLystdQwGkOS8BBtx3W0CpGTIN7QInLDDe38qrB9v-6%7EkOa3KVkWcJirMMT4eaNQHp4xQv%7EQDHNoOoe0jTHjmDu8ERcKe0g1G5EFBoqvtG1b93Em5JcJ%7Eak8ydIxVM6cP4NswA-00b5xsPCNVXhk2T3ajFYhVjrEYgxs1PAFcssWu7dEUliXvVHW9CKdXxX1i16yo0p1d5CujwpA6CsR9M6aPN2w__&amp;Key-Pair-Id=KQOSYIR44AIC0</thumbnail_url><duration>201.576</duration><title>Warranty CRM: Unifying Post-Purchase CX and Operational Intelligence</title><description>This walkthrough demonstrates a warranty CRM I created to fix the fragmented warranty and claims process for both customers and brands. It highlights three main operational flows:

Customer Portal: A simple, transparent claim submission flow for product damage or delivery issues that collects media evidence, driver details, and offers real-time status tracking via a live stepper and built-in chat.

CX Agent Workspace: A centralized ticket management hub featuring customer context, product SKUs, media evidence, quick macros, audit logs, and internal team notes to drastically reduce resolution times.

Executive &amp; Operations Dashboard: A customizable analytics engine that transforms raw claim data into business metrics—tracking total financial drag, carrier accountability, defect by SKU, team SLAs, fraud prevention, automated C-suite briefings, and dispute exporters to recover lost capital.</description></oembed>