video1.0<iframe src="https://www.loom.com/embed/247facd1c379450d9772f411e3c58d7c" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/247facd1c379450d9772f411e3c58d7c-c76b7bb710bb74cc.gif100.323In this video, I discuss how to reconcile payment and fraud holds that can occur when orders are placed through platforms like Facebook, TikTok, or Shopify. It's important to note that Shopify does not automatically push updates into Ship Hero, so if an order is good to ship, you'll need to clear the holds within Ship Hero. To reconcile a payment hold, simply click "Clear Payment Hold" in the top right corner, provide your reasoning, and confirm. For a fraud hold, click the fraud option and update accordingly. Please make sure to follow these steps to ensure smooth order processing.