video1.0<iframe src="https://www.loom.com/embed/24d89cbf588647f2a6b7d88ef1728d4b" frameborder="0" width="1638" height="1228" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12281638Loomhttps://www.loom.com12281638https://cdn.loom.com/sessions/thumbnails/24d89cbf588647f2a6b7d88ef1728d4b-ea66030495a7740b.gif72.619In this video, I go over our company’s guidelines for sending emails and SMS messages, specifically focusing on optimal time steps, immediate steps, and those restricted to business hours. I discuss the option to set restrictions on when these messages can be sent, including skipping major U.S. and Canadian holidays, as well as weekends. It's important to note that these rules only apply to specific cases as indicated. I encourage you to consider how you want to manage these automations based on your preferences. Please think about whether you want to implement any of these restrictions moving forward.