video1.0<iframe src="https://www.loom.com/embed/25a03e2ad36b4daebe8fc9826ce14882" frameborder="0" width="1874" height="1405" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14051874Loomhttps://www.loom.com14051874https://cdn.loom.com/sessions/thumbnails/25a03e2ad36b4daebe8fc9826ce14882-7cd4f0debf310ad8.gif260.128In this video, I explain how our refund policy impacts the functionality of events in SeatRobot, particularly focusing on the differences between events with and without a no-refunds policy. For events with an active refund policy, I demonstrate how guests can initiate refund requests through their confirmation emails. However, for events with a no-refunds policy, I highlight that guests will not have the option to request a refund, and I show how this is communicated both to event managers and attendees. I encourage you to familiarize yourself with these processes to enhance attendee engagement and minimize confusion. Please reach out if you have any questions about managing refund requests.