video1.0<iframe src="https://www.loom.com/embed/25c677551ce245a1b78fc8640aa2d854" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/25c677551ce245a1b78fc8640aa2d854-3bed61d9d2ebf718.gif554.371In this video, I walk you through the essential features of the Conversations tab for CSRs at our client companies. I cover how to manage messages, utilize filters, and assign owners to conversations effectively. It's crucial to mark messages as read to keep track of what has been handled. Please make sure to implement these tips in your daily workflow to enhance customer management.