video1.0<iframe src="https://www.loom.com/embed/261b9e68c4264269af06b872bf72c771" frameborder="0" width="1914" height="1435" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14351914Loomhttps://www.loom.com14351914https://cdn.loom.com/sessions/thumbnails/261b9e68c4264269af06b872bf72c771-a680dc97f2cb8389.gif576.412In this video, I walk you through the process of creating a lesson in our training platform, specifically focusing on integrating external vendor content, like the Screen Connect guide from Connectwise University. I emphasize the importance of combining vendor training with our internal SOP to provide a comprehensive learning experience. You'll see how to embed the vendor's content directly into our platform and add context through a brief introductory video. I encourage you to pay attention to the behavioral aspects of using remote connection tools, as it's crucial for ensuring a positive experience for our clients. Please take the time to review the lesson and the associated resources to enhance your understanding of our procedures.