video1.0<iframe src="https://www.loom.com/embed/2637847e24d043f9adf66ce9d97a234e" frameborder="0" width="1108" height="831" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8311108Loomhttps://www.loom.com8311108https://cdn.loom.com/sessions/thumbnails/2637847e24d043f9adf66ce9d97a234e-700e62816189a59b.gif215.993In this video, I guide you on how to handle encrypted or unassigned emails when you receive a provider response for an LOA. I explain that unassigned mail includes any encrypted emails that 4admin's AI cannot access and those related to LOAs without a policy record. I demonstrate how to decrypt an email in Outlook, upload its content to 4admin, and link it to the appropriate LOA. Additionally, I show how to manually associate unmatched emails to an LOA when necessary. Please follow these steps to ensure all relevant emails are processed correctly.