video1.0<iframe src="https://www.loom.com/embed/2645291f9efe4d6b84e5eecd117464cb" frameborder="0" width="1722" height="1291" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12911722Loomhttps://www.loom.com12911722https://cdn.loom.com/sessions/thumbnails/2645291f9efe4d6b84e5eecd117464cb-82c1d4fa08ccfb83.gif143.68This Loom explains how owner and admin accounts can monitor and access coaching one-on-ones as they are triggered. When sessions are triggered, agents receive a notification to start, while admins and owners get updates on how many were created within the timeframe, including a midway notification on completions and a final notification with a detailed summary on the page. To view results, go to Insights, then Coaching, then One-on-One Coaching Digest, and filter by Completed, Agenda-Ready, or Not Created. From the digest, admins can copy the link to open each session’s agenda, pre-pulled insights, top moments and improvements, summary, and transcript or playback, which appears once finalized.