video1.0<iframe src="https://www.loom.com/embed/266adb53c1a34b1c847e33d302d08f6e" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/266adb53c1a34b1c847e33d302d08f6e-efe40d5e4257dfaf.gif886.034In this video, I delve into analyzing inbound call data to reduce call abandonment rates. I discuss objectives, data preparation, call volume analysis, and manpower planning using Excel. Action requested: Review insights in the PDF file provided for detailed analysis.