video1.0<iframe src="https://www.loom.com/embed/26d699adbf6047f5870d5f56807446f8" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/26d699adbf6047f5870d5f56807446f8-69b0802bfe42874e.gif305.033Before we hop into the conversational AI bot, I cover custom values, which are static text you use to train the AI on your personality and business info. In Ivory, under settings then custom values, I created two fields, a personality in DM setter format and general business information. My personality template says communicate short, communicate naturally, be friendly, be welcoming, and always speak in first person, never using M dashes. For business info, I include my primary offer, target audience, what I do for customers, and results. I request you to copy, paste, and fill in these templates so everything is fine tuned everywhere, including knowledge bases for voice and conversational AI.