video1.0<iframe src="https://www.loom.com/embed/26eabdc4fe084f089cc5bac026be3529" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/26eabdc4fe084f089cc5bac026be3529-a54f96b365599832-full.jpg175.467This Loom explains how to manage appointment wait lists using the GAPS workflow to fill timeline gaps. Each appointment can be added to its own individual wait list via the three dots, then wait list settings, where you select a date range and time of availability based on the patient’s preferred days, urgency, and any notes. Click the GAPS button to open a sidebar that highlights available gaps; select a gap to match candidates, and use “add to short list” to prepare options, with sorting by date, urgency, score, and filtering by practitioner. Available candidates trigger SMS or email messages with a template link for patients to approve and confirm the rescheduling, and once a patient approves, the appointment is saved automatically while later attempts are either rejected or can be manually accepted.