video1.0<iframe src="https://www.loom.com/embed/2724697bdcfc4f96bc91aa6dc7f04507" frameborder="0" width="1628" height="1221" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12211628Loomhttps://www.loom.com12211628https://cdn.loom.com/sessions/thumbnails/2724697bdcfc4f96bc91aa6dc7f04507-a9a718d3c1e13338.gif299.051This Loom explains how to set up and customize loss and disqualified outcome reasons in Chariot for a moving company. It shows that these are configured under Company then Settings in the Outcome Reasons section, where defaults can be edited. The speaker clarifies that lost reasons are realistically winnable leads (such as within service area or packing service needs), while disqualified reasons are not realistically winnable (such as out of service area, too small moves, or needing storage). It also covers setting customer-visible versus internal-only labels, archiving unwanted reasons, and how multi-site customers can standardize reasons from a parent account with optional site-specific additions.