video1.0<iframe src="https://www.loom.com/embed/27d652906e9a48e9b1e300731e2e8b15" frameborder="0" width="1736" height="1302" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13021736Loomhttps://www.loom.com13021736https://cdn.loom.com/sessions/thumbnails/27d652906e9a48e9b1e300731e2e8b15-5997d100b0e06b78.gif298.21In this video, I walk you through step five of creating MyPersonas, focusing on configuring the custom greeting and escalation messages. I demonstrate how to replace the default greeting with a personalized message, like "Hi, I am Mia Parson, here to help you with HR related questions." Additionally, I show how to set an escalation message for when the persona needs to hand off a question to a human, ensuring users feel supported. After saving these customizations, I launch MyPersonas to showcase how it interacts with users. Please make sure to follow these steps to enhance your persona's effectiveness.