video1.0<iframe src="https://www.loom.com/embed/2867431235514db0aec74433e105e101" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/2867431235514db0aec74433e105e101-1712943079757.gif2754.165In this video, I will guide you through the process of creating an Interactive Voice Response (IVR) in Regal. An IVR is a visual workflow tool used to handle inbound calls before they are connected to an agent or routed elsewhere. I will show you how to configure the IVR, including setting up business hours, evaluating calls, and routing them to the appropriate teams. No action is requested from the viewers.