video1.0<iframe src="https://www.loom.com/embed/28bee7c526f34f5e94ed0580c22646f3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/28bee7c526f34f5e94ed0580c22646f3-ad36de89c939fa38.gif99.715In this video, I walk you through the process of handling new defect email alerts. When you receive an alert, simply click the view defect link to log in and see the details. You can update the resident with a message or edit the defect status as it progresses to a closed state, with each status change notifying the customer. If a defect is clearly out of service, you can close it out of scope and save your notes, which will also notify the resident. Please make sure to follow these steps to keep our communication clear and efficient.